Bob Moore Chrysler Dodge Jeep Ram Reviews: Honest Customer Insights
Reading Time: 8 minutes Buying a new car is a big decision. For many people in Oklahoma City and nearby areas, Bob Moore Chrysler Dodge Jeep Ram is a popular dealership choice. But how do you know if this dealership is right for you? Online reviews, ratings, and customer feedback can help. In this article, you’ll get a clear, beginner-friendly overview of what real customers say about Bob Moore Chrysler Dodge Jeep Ram. You’ll also learn what to expect, common pros and cons, and how the dealership compares to others in the area. If you’re thinking about visiting or buying from this dealership, this guide will help you make a more confident choice.
What Is Bob Moore Chrysler Dodge Jeep Ram?
Bob Moore Chrysler Dodge Jeep Ram is a car dealership located in Oklahoma City, Oklahoma. It is part of the larger Bob Moore Auto Group, which has operated in the region for decades. This dealership sells new and used Chrysler, Dodge, Jeep, and Ram vehicles. It also offers financing, vehicle servicing, and parts.
Some quick facts about the dealership:
- Location: 8701 NW Expressway, Oklahoma City, OK 73162
- Brands sold: Chrysler, Dodge, Jeep, Ram
- Services: Vehicle sales, service/repairs, financing, parts
- Website: Https://www.bobmooredcj.com/
Many people in the Oklahoma City area know the Bob Moore name. The dealership is often recommended for its wide selection and experienced staff.
How Do Customers Rate Bob Moore Chrysler Dodge Jeep Ram?
Understanding ratings helps you judge how well a dealership serves its customers. Here’s a quick look at Bob Moore Chrysler Dodge Jeep Ram’s ratings from major sites (as of early 2024):
| Review Site | Average Rating (out of 5) | Number of Reviews |
|---|---|---|
| 4.3 | 2,100+ | |
| DealerRater | 4.6 | 1,200+ |
| Yelp | 3.5 | 100+ |
| Cars.com | 4.5 | 500+ |
Key takeaway: Most reviews are positive. Google and DealerRater show strong satisfaction, while Yelp is lower (often due to customer service complaints). Always check recent reviews for the most current feedback.
Credit: m.yelp.com
What Do Customers Like Most?
When reading reviews, some positives stand out again and again. Here are the most common things customers praise:
- Friendly staff: Many buyers mention that sales and service staff are polite, helpful, and patient—especially with first-time car buyers.
- Wide selection: Shoppers like the large inventory. It’s easier to compare different models and trims in one place.
- Quick financing process: Many reviews mention that finance managers explain things clearly and help buyers get approved for loans—even with lower credit scores.
- Comfortable waiting area: The service center offers a clean, comfortable space for people waiting on oil changes or repairs.
- Clear communication: Customers appreciate regular updates during the buying or servicing process.
Common Complaints And Problems
No dealership is perfect. While Bob Moore Chrysler Dodge Jeep Ram has a good overall reputation, some issues come up more than others in negative reviews:
- Long wait times: Some customers say it takes longer than expected to finish paperwork or receive service.
- Pressure to buy add-ons: A few buyers felt pushed to purchase extended warranties, accessories, or extra services.
- Price negotiation frustration: Some reviews mention difficulty getting the lowest advertised price or confusion over fees.
- Service scheduling delays: Occasionally, customers report needing to wait days for an appointment, especially during busy months.
- Post-sale follow-up: A handful of buyers felt customer service was less helpful after they signed the contract.
Insight: Many dealerships face similar complaints. If you plan ahead—like booking service early or asking about fees upfront—you can avoid most surprises.
Real Customer Stories
Reading real experiences can help you understand what to expect. Here are a few examples from recent reviews:
- First-time buyer: Emily, a college graduate, said the staff took time to explain each step. She appreciated that they didn’t rush her and answered all her questions.
- Family purchase: The Smith family wanted a safe SUV. They liked being able to test drive several models and were happy with the financing options.
- Service visit: John needed a quick oil change. He was in and out in under an hour and found the waiting area comfortable.
But not every story is perfect:
- Unhappy with pricing: One customer said the price listed online was not available in person, which led to frustration and a longer negotiation.
- Slow repairs: Another reviewer had to return twice because the first repair wasn’t completed correctly.
Tip: When you visit, bring a printed copy of the online price and ask for written confirmation before you start paperwork.
How Does Bob Moore Chrysler Dodge Jeep Ram Compare To Other Dealers?
If you’re deciding between multiple dealerships, comparison is helpful. Here’s how Bob Moore Chrysler Dodge Jeep Ram stacks up against two other local competitors:
| Dealer | Average Google Rating | Years in Business | Number of Brands |
|---|---|---|---|
| Bob Moore Chrysler Dodge Jeep Ram | 4.3 | 50+ | 4 |
| David Stanley Dodge | 4.1 | 30+ | 2 |
| Fowler Dodge | 4.4 | 25+ | 2 |
What stands out:
- Bob Moore has a longer history in the area.
- It offers more brands under one roof.
- Ratings are similar, but Fowler Dodge edges slightly higher on Google.
What To Expect During Your Visit
If you’re a beginner or first-time buyer, knowing the process can reduce stress. Here’s a simple step-by-step of what usually happens at Bob Moore Chrysler Dodge Jeep Ram:
- Greeted by a salesperson: Someone will ask about your needs and budget.
- Vehicle selection: You can walk the lot, sit in cars, and request test drives.
- Price discussion: Once you pick a car, you’ll talk about price, trade-in (if any), and possible discounts.
- Financing: The finance team will show you loan or lease options and explain terms in detail.
- Paperwork: Signing papers can take 30–60 minutes.
- Vehicle delivery: Staff will review your new car’s features before you drive away.
Pro tip: Bring your driver’s license, proof of insurance, and any required documents to speed up the process.
Service And Maintenance Feedback
Many customers return for vehicle service or repairs. Here’s what reviews say about the Bob Moore service center:
- Quality of work: Most customers are satisfied with repairs and regular maintenance.
- Appointment availability: It’s best to book ahead, especially during busy times (holidays or model-year launches).
- Communication: Service advisors give clear updates and let you know if delays happen.
- Pricing: Some reviews note prices are a bit higher than independent shops, but the work is guaranteed.
Example: A Jeep owner said her check engine light was fixed the same day. She appreciated that the team explained what caused the issue and gave tips to avoid it in the future.
Is Bob Moore Chrysler Dodge Jeep Ram Good For First-time Buyers?
For people new to car buying, Bob Moore gets generally good marks. Here’s why:
- No-pressure atmosphere: Most first-timers feel comfortable asking questions.
- Clear explanations: The staff explains financing, warranties, and features in simple terms.
- Help with paperwork: Employees guide you through each document, so you know what you’re signing.
- Test drives: You can test drive several models without commitment.
However, some beginners mention feeling overwhelmed by the number of choices and extra options. If you’re new, write down your main needs (budget, size, features) before you visit. This helps you stay focused.
Pricing And Deal Transparency
Price is one of the most important factors for buyers. Here’s what you should know about pricing at Bob Moore Chrysler Dodge Jeep Ram:
- Online vs. in-person: Sometimes the price online is different from what’s offered in the store. Always ask for a detailed breakdown.
- Fees: Common fees include documentation, dealership, and preparation charges. Ask about these upfront.
- Negotiation: Most prices are negotiable, especially for used cars or if you have a trade-in.
- Incentives: Look for manufacturer rebates or special financing. The dealership usually lists these on its website.
Non-obvious insight: Some buyers miss out on savings by not asking about “out-the-door” pricing. This includes the car, taxes, fees, and any extras. Always request the total price before agreeing.
Customer Service And After-sale Support
A good dealership should support you after the sale. Bob Moore Chrysler Dodge Jeep Ram offers:
- Follow-up calls: Staff often check in to make sure you’re happy with your car.
- Service reminders: You’ll get texts or emails about oil changes and routine maintenance.
- Loaner vehicles: For longer repairs, loaner cars may be available (ask ahead).
- Warranty help: The team can help you file warranty claims if needed.
Some buyers say follow-up can be slow, especially if you have a complaint. If you don’t get a response quickly, ask to speak directly to a manager.
Tips For Getting The Best Experience
To make your dealership visit smoother, try these strategies:
- Research before you go: Know what models you want, and check prices online.
- Set your budget: Decide on your max monthly payment or total spending limit.
- Bring a friend: It’s easier to negotiate and remember details with someone else.
- Ask questions: Don’t be afraid to ask about warranties, service, or any fees.
- Read the contract: Take time to read all paperwork before signing.
Advanced tip: Some buyers don’t realize you can shop financing options before arriving. Compare bank or credit union rates with the dealership’s offers for the best deal.
Credit: www.cars.com
Bob Moore Chrysler Dodge Jeep Ram In The Community
Beyond selling cars, the dealership is active in the local community. Bob Moore supports local charities, sponsors school events, and participates in holiday drives. This community focus helps build trust with customers who want to support local businesses.
If you want to know more about the dealership’s history and community efforts, check the official Bob Moore Auto Group Wikipedia page.
Frequently Asked Questions
What Brands Does Bob Moore Chrysler Dodge Jeep Ram Sell?
The dealership sells Chrysler, Dodge, Jeep, and Ram vehicles. You can find both new and used models for each brand.
Is Financing Available For Buyers With Bad Credit?
Yes, the finance team works with many lenders and can often help people with less-than-perfect credit. It’s helpful to bring recent pay stubs and a list of references.
How Long Does The Car Buying Process Usually Take?
For most buyers, the process takes 2 to 3 hours from start to finish. It can be faster if you have documents ready and know what vehicle you want.
Can I Get My Car Serviced Even If I Didn’t Buy It Here?
Yes. The service center works on all Chrysler, Dodge, Jeep, and Ram vehicles, even if you bought elsewhere.
What Should I Bring When Buying A Car?
Bring your driver’s license, proof of insurance, recent pay stubs (if financing), and any trade-in documents. Having these ready speeds up the process.
Bob Moore Chrysler Dodge Jeep Ram is a strong choice for car buyers in Oklahoma City. Most customers enjoy friendly service, a wide selection, and clear communication. Like any dealership, it has areas to improve, but reviews show it is a trusted place for both new and experienced buyers.
If you do your research and ask questions, you can make your visit smooth and successful.
Credit: www.bobmooredodgechryslerjeep.com
